SEP 2023 — JAN 2026
United Kingdom
Call Assist Ltd
Data Scientist
Production GenAI, forecasting and the infrastructure behind them. Built call-analytics pipelines and deployed ML services on Azure.
22% better planning accuracy · 35% less reporting time
More about this role
Integrated a Copilot chatbot into agent workflows, served pipeline outputs through FastAPI, and tracked experiments with MLflow. Built Azure SQL and Databricks ETL pipelines and Power BI dashboards for operational KPIs.
Automated validation and reporting saved 10+ analyst hours a week at approximately 98% accuracy.